Refund policy

RETURN & REFUND POLICY

At HADJÉ Organic, your satisfaction is important to us. Due to the personal nature of our hair and beauty products, we cannot accept returns on products that have been opened or used.

Returns

Returns may be requested within 14 days of delivery. Items must be unused, unopened, sealed, and in their original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Once reviewed, we may offer a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method. Original shipping fees are non-refundable unless the issue was caused by HADJÉ Organic.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Cancellations

Orders may only be canceled or modified before they have been processed or shipped. Please contact us as soon as possible if you need to make a change.

HADJÉ Organic reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on our website with an updated effective date.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

By purchasing from HADJÉ Organic, you acknowledge that you have reviewed and understood this Return & Refund Policy.

Please Note

For hygiene and safety reasons, opened or used products are final sale. Individual preferences regarding scent, texture, or product results are not eligible for refunds once a product has been opened or used.

POLICY CHANGES

HADJÉ Organic reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on our website with an updated effective date.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

By purchasing from HADJÉ Organic, you acknowledge that you have reviewed and understood this Return & Refund Policy.

For any return or refund questions, please contact HADJÉ Organic Customer Care through the contact information provided on our website.